Privacy Policy

We only collect what we need to get to you and do the job. That is:

• Contact details — your name and phone number, and any other contact detail you choose to give us.
• Location — the address, area or map pin you send us so our technician can find you. We do not track your device's location in the background, and this website does not ask your browser for your location.
• Vehicle details — make, model, year, and what the vehicle is doing or not doing. In some cases the number plate, so the right battery is fitted.
• Service records — what we did, what we fitted, when we attended, and your invoice. We keep these so warranty claims can be honoured.
• Messages — the content of calls and messaging-app conversations between us.
• Payment information — the amount, the method and whether it succeeded. Card numbers are entered with our payment provider, not with us; we never see or store full card details.
• Website and device information — IP address, browser type, device type, referring page, the pages you view and how you move through them. This is collected through cookies and similar technologies, as described below.

Most of it you give us directly, when you call us, message us or speak to our technician. The rest is collected automatically by our website and analytics tools when you browse, or received from advertising and payment providers acting on our behalf.

We use your personal information to:

• reach you and dispatch a technician to the right place
• supply the correct battery or part for your vehicle
• take payment and issue an invoice
• handle warranty claims, complaints and follow-up questions
• keep records we are required by law to keep, including tax records
• keep our website secure and working, and prevent fraud and misuse
• measure how our website and advertising perform, and improve them
• send you service-related messages about a job you booked

We do not sell your personal information. We do not send marketing messages unless you have asked for them, and every marketing message we send includes a way to stop them.

We process your information because it is necessary to provide a service you asked for, because we have a legal obligation to keep certain records, because we have a legitimate interest in running and improving our business safely, or because you gave us consent — for example for non-essential cookies or marketing. Where we rely on consent, you can withdraw it at any time.

Cookies are small files stored by your browser. We use them in three ways:

• Essential — needed for the website to load, work and stay secure. These cannot be switched off.
• Analytics — help us understand which pages people read and where they leave, so we can improve them. These are used in aggregate.
• Advertising — used to measure whether an advert led to a call or a booking, and to avoid showing you the same advert repeatedly.

Every browser lets you see, block and delete cookies in its settings. Blocking essential cookies may stop parts of this website working.

We advertise our service online, including through Google. To measure whether that advertising works, we use analytics and conversion-tracking tools provided by Google and by other advertising platforms. These tools may set cookies or similar identifiers on your device and may tell us, in aggregate, that a visit turned into a call or a booking. They do not tell us who you are by name.

These providers may also use the information to show you our adverts again on other websites and apps. You can control the adverts Google shows you through Google Ads Settings at adssettings.google.com, and you can read how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites.

Where the law requires your consent before non-essential cookies are set, we will ask for it before setting them.

We share your information only where it is needed to do the job or where the law requires it:

• our technicians and dispatch staff, so someone can come to you
• suppliers, where a specific battery or part has to be ordered
• payment providers, including card and buy-now-pay-later providers, to take payment
• our hosting, communications, analytics and advertising providers, who process data on our instructions
• professional advisers such as accountants and lawyers, where necessary
• government authorities, regulators or courts, where we are legally required to disclose

Anyone acting for us is required to protect your information and to use it only for the purpose we gave it to them for.

If you contact us through a messaging app, that app's own privacy policy also applies to the message while it is on their service. We keep the conversation only for as long as we need it for the job, the warranty and our records.

Some of our providers — hosting, analytics and advertising in particular — store or process data on servers outside the United Arab Emirates. Where that happens, we take reasonable steps to ensure your information is protected to a standard comparable to that required under UAE law.

We keep service and invoice records for as long as the law requires us to keep financial records, and for as long as a warranty on a part we supplied could still be claimed. Enquiries that do not turn into a booking are deleted once they are no longer useful. Website analytics data is retained in line with the settings of the analytics tools we use.

We limit access to your information to the people who need it, use reputable providers, and keep our systems up to date. No system is completely secure, so we cannot promise absolute security — but if a breach ever affects your rights, we will notify you and the relevant authority as the law requires.

Subject to the UAE Personal Data Protection Law and any other applicable law, you may:

• ask what personal information we hold about you and get a copy
• ask us to correct anything that is wrong or incomplete
• ask us to delete information we no longer need
• ask us to restrict or stop certain processing
• withdraw consent you previously gave, including for cookies or marketing
• object to your information being used for direct marketing
• complain to the competent data protection authority

To exercise any of these, call or message us on +971 52 167 9495. We may need to verify who you are before we act. We answer requests as quickly as we can and within the period the law allows.

Our service is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, contact us and we will delete it.

This website may link to websites we do not control. This policy does not cover them. We encourage you to read the privacy policy of any website you visit from here.

We may update this policy as our service or the law changes. The current version is always published on this page, and the date at the top shows when it was last changed. Significant changes will be highlighted on this website.

Questions about your privacy, or a request about your information? Call or message us on +971 52 167 9495, or write to us at Al Quoz, Dubai, UAE.